Your Privacy Matters

Privacy Policy

Last updated: October 2023

Introduction

At FreshCo, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with the Australian Privacy Principles. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information.

Information We Collect

We may collect various types of information from you when you engage with our services, including:

Personal identification information such as your name, contact details, and address.
Information regarding your property, including its location and specific water damage issues.
Communication details such as records of emails, phone calls, and messages sent to us.

How We Use Your Information

Your information is used for the following purposes:

To provide, maintain, and improve our services in the Water Damage Restoration industry.
To communicate with you regarding inquiries, appointments, and service updates.
To comply with legal obligations and for any other purpose for which you provide your information.

Disclosure of Your Information

We may disclose your personal information in the following situations:

To our employees and contractors, where necessary for the provision of our services.

Security of Your Information

We take reasonable steps to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Access and Correction

You have the right to access and correct your personal information held by us. If you wish to access your information or believe it to be incorrect, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at: Phone: 0399695248 Email: [email protected] Address: Melbourne, VIC